1. Proxy is not supported in mainland China, if you need to use proxy, please make sure your network environment is not in mainland China.

2.Static IP configuration requires account and password authentication, please make sure you have entered the correct account and password during configuration.

Static IP Detection Methods

l If you are in the right environment, filled in the correct account and password, but the proxy still can't connect, please paste the test command from the IP management interface into cmd and fill in the unavailable IPs and ports for testing.

l As shown in the picture, the test results are connected normally. (No figure)

Dynamic IP Detection Methods

l can view the test commands in the [User & Pass Auth] interface, copy and paste the test commands into cmd for testing

l As shown in the picture, the test results in a normal connection. (No picture)

If you are unable to connect with your test results, please send a screenshot of your test results and a screenshot of your IP management interface to our official e-mail address: (not yet available)

We will arrange the relevant personnel to assist you in testing